Quality is part of the process, it's in the doing.
Quality isn't a set of rules or a set of metrics; it's in the spirit of the smallest of our daily activities.
It is a verb trapped in a noun's body.
I really loved the "Verb trapped in a nouns body" part.
That's nice :) I also love Aristotle's definition: "Quality is not an act, it is a habit".
"Verb trapped in a nouns body" is my favourite part too,Roba :-)
And Eman, It is the habit and the act of doing the thing.
Yeah, I too liked the part "It is a verb trapped in a noun's body" :)
And I agree, Quality isn't a step in the process, it's the spirit of the process.
Quality control isn't a step that comes at the end, it's built into every task.
That's the point MMM, "it's the spirit of the process"